Terms of Service

Welcome to our website. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. Company Information

This website is operated by Hangzhou Chuanliu Tiaodong Technology Co., Ltd.

Registered Address:
Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China

Business License Entity:
Hangzhou Chuanliudongke Technology Co., Ltd.

2. General Terms

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws and regulations.

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to place an order through our website. By using our website, you represent and confirm that you meet this requirement.

We reserve the right to refuse service, restrict access, or cancel an order at our discretion where permitted by applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product information displayed on our website, including product descriptions, images, specifications, prices, and availability, is accurate and up to date.

However, we do not guarantee that all information is completely accurate, current, or free from typographical or technical errors. Product images may also vary slightly from the actual product due to screen settings, lighting, photography, or manufacturing variations.

We reserve the right to modify, update, suspend, or discontinue any product or product information at any time without prior notice.

If we discover an error in the price, description, availability, or other information relating to a product you have ordered, we may contact you to confirm the order or, where permitted by law, cancel the order and issue an appropriate refund.

4. Orders and Payment

When you place an order through our website, you are submitting a request to purchase the selected products. All orders are subject to acceptance and availability.

After placing an order, you may receive an order confirmation email containing details of your purchase. Receipt of an order confirmation does not necessarily mean that the order has been fully accepted or that the products are guaranteed to be available.

We reserve the right to decline, limit, or cancel an order for reasons including product availability, payment verification, suspected fraudulent activity, pricing errors, or other circumstances permitted by applicable law.

We accept major payment methods, which may include Visa, Mastercard, American Express, and other payment options displayed at checkout.

Payments may be processed through secure third-party payment providers. We do not directly store complete payment card information on our website.

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

5. Pricing and Promotions

All product prices displayed on our website are subject to change without prior notice.

Where applicable, promotional offers, discounts, coupon codes, and other special pricing may be subject to additional terms and conditions. Unless otherwise stated, promotional offers cannot be combined with other promotions.

We reserve the right to correct pricing or promotional errors and to cancel or adjust affected orders where permitted by applicable law.

6. Shipping and Delivery

We may offer shipping to various destinations. Available shipping methods, delivery estimates, and shipping charges will be displayed during the checkout process where applicable.

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by factors outside our reasonable control, including carrier delays, weather conditions, customs processing, holidays, or other unforeseen circumstances.

Once your order has been shipped, tracking information may be provided to you when available.

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country. Unless otherwise stated, these charges are the responsibility of the customer.

Please ensure that your shipping address and contact information are complete and accurate before completing your purchase.

7. Returns and Refunds

We accept eligible returns within 7 days of delivery, subject to the requirements described in our Return and Refund Policy.

To qualify for a return, products generally must be unused, in their original condition, and returned with the original packaging and accessories where applicable.

Certain products or orders may be excluded from return eligibility where permitted by applicable law.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase. Depending on your payment provider or financial institution, it may take approximately 5–10 business days for the refund to appear in your account.

For complete information regarding eligibility, return procedures, and refunds, please refer to our Return and Refund Policy.

8. Customer Responsibilities

You agree to provide accurate and complete information when placing an order or creating an account.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

You agree not to use our website for unlawful purposes or in any manner that could damage, disable, overburden, or impair the website or interfere with other users' access to our services.

You are responsible for complying with all applicable laws and regulations when using our website and purchasing our products.

9. Intellectual Property

Unless otherwise stated, all content available on this website, including text, graphics, photographs, logos, product images, designs, videos, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or otherwise exploit our website content without our prior written permission, except where permitted by applicable law.

10. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors, viruses, or other harmful components.

To the extent permitted by law, we disclaim warranties, whether express or implied, relating to the website, its content, and its services, including warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Hangzhou Chuanliudongke Technology Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our website, products, or services.

This may include, without limitation, loss of profits, loss of data, loss of business opportunities, or business interruption.

Nothing in these Terms of Service shall limit liability to the extent that such limitation is prohibited by applicable law.

12. Privacy

Your privacy is important to us. We may collect and use personal information as necessary to process orders, provide services, communicate with customers, improve our website, and fulfill other legitimate business purposes.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, services, legal requirements, or other circumstances.

Any updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms of Service, to the extent permitted by applicable law.

14. Governing Law

These Terms of Service shall be interpreted and applied in accordance with applicable laws. Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections available to them under the laws of their country, state, or jurisdiction.

15. Contact Us

If you have questions regarding these Terms of Service, our products, orders, returns, or other matters relating to our website, please contact us through the contact information provided on our website.

By accessing or using our website, you acknowledge that you have read and agreed to these Terms of Service.

Thank you for choosing us.